Terms & Conditions
If a product is unavailable we reserve the right to send an alternative brand which is of equal value and quality to enable us to fulfil your order.
This does not affect your statutory rights
Delivery and Postage
Parcels will be sent by Hermes Tracked Courier service. Pattern only orders are sent by Royal Mail. Overseas delivery is only available for Patterns. If you require yarn to be sent abroad please contact us for postage costs.
We will dispatch your goods within 1 working days of your order, if we are unable to meet this time scale we will contact you.
Whilst we will try to ensure our shop will only display items which are in stock, some high turn over items may be temporarily unavailable. If any of the goods you have selected are not in stock you will be contacted with the option to cancel the item or wait for stock to arrive. Please ensure you supply us with an e-mail address and day time phone number when placing your order. to wait for out of stock items this could increase the delivery time stated above.
Any goods returned (due to customer error) shall be at the customers expense and any goods sent in place will carry a delivery charge. This does not affect your statutory rights.
Quality of Service
Every effort will be made to provide our customers with a first rate service. If you have any problems please contact us and we will try our best to assist you.
Credit Card Security
We are a long established and well respected family business. We have been trading since 1985. We have ensured that our web site is secure for our customers to buy on line. All credit card transactions are handled by Paypal on their secure pages; we do not store or handle your card details. Your personal details are encrypted before being transmitted to our card handler.
While we endeavour to ensure that our sample pictures are a true representation of the relevant items, we cannot guarantee the quality of your monitor or the resolution being used. We would suggest a minimum resolution of 800 x 600 and 16 bit colour to view our samples.
Making a Purchase
If after browsing through our on line shop you decide to make a purchase click on add to basket and when prompted enter quantity. This will then add them to your shopping basket. If you wish you may then return back to the shop to add more items. If you have finished select continue, you will then be presented with a details form - fill all of these datails then press continue. Next you will be shown a final detail form with all of your puchases and P+P details, to purchase press continue, you will then be handed over to our card handler.